Partner Information Archives

How do customers find partners they want to work with?

Customers are able to identify partners they want to work with a number of ways:

They search Cloud Centre and isolate services available based on their needs
They hear about services and specialties available in our ecosystem via our customer stories page, as well as through the thought-leadership article we co-author with many of our partners and feature on our website’s blog section
They see partners and services available inside each data centre, as promoted on our digital screens
They ask our team for suggestions (so, it always pays to be nice to us)

What’s AXON?

AXON is a powerful interconnection platform that brings together the cloud platforms, partners and digital services that fuel the growth of your business and forms your competitive advantage. AXON enables dynamic network connections in real-time to the leading cloud providers and digital services providers nationwide.

This approach brings further efficiencies to a Hybrid Multi-Cloud environment, enabling greater efficiencies in performance, scalability and flexibility, and lower bandwidth costs. AXON enables the seamless orchestration and integration of Hybrid and Multi-Cloud strategies with direct, virtual connections of up to 10Gbps. So you can:

Future-proof your Hybrid/Multi-Cloud architecture by ensuring your digital infrastructure is located next to the public cloud platforms and carrier networks
Establish virtual connections in real-time to the digital services and platforms important to your business, on the industry’s most reliable and secure interconnection platform
Enable low-latency and zero-jitter performance by housing your IT infrastructure within the closest proximity to the people, places, customers and clouds that underpin the success of your business

What are NEXTDC’s SLA’s?

NEXTDC maintains a service guarantee of 100% uptime of the critical infrastructure that underpins our data centres. Our SLA is consistent right across our national footprint, and we offer our partners the simplicity of working from one managed services agreement, which supports one standard SLA of 100% uptime.

What are the partner program levels and partner benefits associated?

NEXTDC’s partner program is built to minimise complexity or any overheads required from our partners. For simplicity, our Partner Program comprises of two levels, Premier and Service Provider status. The only difference between the levels is Opportunity Registration, which is available to Premier Partners and the discount off of SRP.

Irrespective of which level you are, all partners are offered pre-sales, technical and sales support. Our goal is to help you grow your colocation line of business and bolster your service offerings. To learn more about NEXTDC’s Partner Program, email marketing@nextdc.com and request a partner program overview.

Do you give partners leads?

Yes, all the time. We acquire hundreds of leads every quarter. Roughly 15% of them are given to our partners where we know there is close alignment to the customer’s needs. We allocate most leads that are one rack or less. Or where there is interest in a fully managed service, or colocation bundled with alternative cloud based services, we seek the support of our partners to manage the lead.

Can I choose which vendor or provider I work with?

100%. Our business was built to support complete flexibility and choice. We are Australia’s only truly channel-centric data centre solutions provider, offering complete service neutrality. That means that you can choose to work with any partner or vendor you like! And our ecosystem is always growing as we continue to add enhanced capabilities and specialist services. Today, our partner marketplace comprises 660+ cloud providers, carrier networks and ICT services providers.

If there’s a solution or digital service you need, there’s a high probability that the partner or service is located within our national digital infrastructure footprint, which can be accessed by Cross Connect or via AXON (our awesome interconnection platform). If you’re not sure who is best suited to your needs, ask our team for some recommendations of partners best suited to your requirements.

What training do you provide?

We provide the custom training your team or you customer requires. We can talk about the data centre until we are blue in the face (and whatever you do, don’t ask us to give you a PowerPoint presentation!), but our preferred approach is to use training as a collaborative opportunity.

Who will have access to my racks?

NEXTDC’s racks are individually secured by our customised TZ rack-locking system, which are managed electronically through your ONEDC customer portal. Access rights are locked down and established by the customer. Access rights are completely customisable, and you can establish them from user level through to contractors and workgroups. And there’s a full access log available anytime for security and compliance reporting.

Only you (or your customer) have access to their rack. Access inside the data centre is rigorously controlled by NEXTDC’s federated security system. Access to any given secure location within a data centre is only granted to the people who are meant to be there. For example, if you have a rack located in Data Hall 2 on Level 2 at S2, your IDAC will only allow you access to Level 2, Data Hall 2 (no matter how nicely you ask). And individual access is further locked down to the rack row that your rack resides in.

How do I quote customers for colocation services?

Unlike other vendors and service providers, we believe in partnering with you to understand the end-to-end requirement, and our sales specialists do the heavy lifting for you. So you can save your back, and just chat to one of our on-the-ground team of high skilled specialists.

Not only that, but every single one of our team is available, accessible and local. We work with you to throw everything at a deal to get it over the line. If you need some specialist support in meeting and qualifying needs with your customer, whether it’s the Head of Security, Head of Facility Management, Head of Networks, or the CEO, we make sure you have the right team behind you, so you establish value upfront and lead the opportunity from start to close.

What’s Cloud Centre, and how can my business be added?

Cloud Centre is the online location on nextdc.com where you can find the partners that make up our ecosystem (it’s THE place to hang out). Cloud Centre is also where our customers and other partners go when they are looking for an IT service or a particular partner of choice anywhere within our national footprint.

As a NEXTDC partner, and as soon as you establish your initial point of presence (POP), we invite you to set up your own Cloud Centre profile so you too will be displayed in future customer searches. You can find the Cloud Centre profile set up form at nextdc.com/partners/resources

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