Partner Information Archives

How do customers find partners they want to work with?

Customers are able to identify partners they want to work with a number of ways:

They search Cloud Centre and isolate services available based on their needs
They hear about services and specialties available in our ecosystem via our customer stories page, as well as through the thought-leadership article we co-author with many of our partners and feature on our website’s blog section
They see partners and services available inside each data centre, as promoted on our digital screens
They ask our team for suggestions (so, it always pays to be nice to us)

How does NEXTDC help me grow my pipeline?

Partnering with NEXTDC represents a simplified, low-complexity partnership. Yes, we make things easy. With just one contract, one SLA, standard and simple pricing, our model enables you to quickly resell and wrap your services in and around our solutions. And it enables you to extend your current offerings and deliver a truly holistic, end-to-end solution to your customers that is hassle-free and straightforward.

We believe data centre solutions are like lifelong partnerships. They enable you to strengthen the stickiness of your incumbency within your customer accounts, increase lifecycle longevity, improve your retention rates, and uplift your margin opportunities. All via a product offering that is extremely low-risk and has very low overheads. Now, we don’t expect you to do the heavy lifting. We partner with you the entire way and make it easy for you to build a strong, repeatable book of business that will grow at a healthy rate YoY.

Given the extent of our ecosystem, we naturally do our bit to expose your brand and your unique services to our entire customer and partner ecosystem. (We’re nice like that).

What support will NEXTDC provide me on customer opportunities?

No two deals or sales processes are the same, and our approach to supporting you mirrors that same philosophy. Don’t take it the wrong way, but you are a snowflake to us, and we’re going to treat you like one. Individual and unique, that is (not delicate and melty)! Every member of our team is available, accessible and local.

We work with you to throw everything at a deal and give you the best shot at getting it over the line. If you require specialist sales support in meeting and qualifying needs with your customer, whether it’s the Head of Security, Head of Facility Management, Head of Networks, or the CEO, we ensure you have the right team behind you, so you establish value up front and lead the opportunity from start to close.

Equally, our engineering, presales and customer success teams all play a critical role in ensuring every deal is designed and built to support your customers immediate- and long-term goals.

Does NEXTDC sell direct to customers?

First and foremost, NEXTDC is a partner-preferred organisation. More than 80% of our business is transacted via channel partners.

We pride ourselves on operating ethically and fairly at all times, keeping our eye on the customer and their needs, providing the necessary support and guidance necessary and ensuring we are working collaboratively and strategically with our partners who share an incumbency in the account. Our partners play a highly valuable and integral role for customers, therefore it’s always our preference that wherever possible, deals are procured via our partners.

Like all rules, there are always exceptions. And there will be rare instances where a customer may decide to establish and manage their data centre environment directly. We have an obligation to respect the customer’s decision, however we always explore whether there is an opportunity for a deal to go via a partner.

What’s ONEDC?

ONEDC is our data centre infrastructure management tool (aka the ONEDC customer portal), which is provided with every NEXTDC solution. ONEDC delivers real-time intelligence across your entire NEXTDC data centre footprint, making the management of your critical infrastructure that little bit easier.

Offering a single, centralised view via our intuitive platform, ONEDC allows you track and report on your most critical IT assets at any time, from the palm of your hand (well, ok, your smart device).

What’s AXON?

AXON is a powerful interconnection platform that brings together the cloud platforms, partners and digital services that fuel the growth of your business and forms your competitive advantage. AXON enables dynamic network connections in real-time to the leading cloud providers and digital services providers nationwide.

This approach brings further efficiencies to a Hybrid Multi-Cloud environment, enabling greater efficiencies in performance, scalability and flexibility, and lower bandwidth costs. AXON enables the seamless orchestration and integration of Hybrid and Multi-Cloud strategies with direct, virtual connections of up to 10Gbps. So you can:

Future-proof your Hybrid/Multi-Cloud architecture by ensuring your digital infrastructure is located next to the public cloud platforms and carrier networks
Establish virtual connections in real-time to the digital services and platforms important to your business, on the industry’s most reliable and secure interconnection platform
Enable low-latency and zero-jitter performance by housing your IT infrastructure within the closest proximity to the people, places, customers and clouds that underpin the success of your business

What are NEXTDC’s SLA’s?

NEXTDC maintains a service guarantee of 100% uptime of the critical infrastructure that underpins our data centres. Our SLA is consistent right across our national footprint, and we offer our partners the simplicity of working from one managed services agreement, which supports one standard SLA of 100% uptime.

What are the partner program levels and partner benefits associated?

NEXTDC’s partner program is built to minimise complexity or any overheads required from our partners. For simplicity, our Partner Program comprises of two levels, Premier and Service Provider status. The only difference between the levels is Opportunity Registration, which is available to Premier Partners and the discount off of SRP.

Irrespective of which level you are, all partners are offered pre-sales, technical and sales support. Our goal is to help you grow your colocation line of business and bolster your service offerings. To learn more about NEXTDC’s Partner Program, email marketing@nextdc.com and request a partner program overview.

Do you give partners leads?

Yes, all the time. We acquire hundreds of leads every quarter. Roughly 15% of them are given to our partners where we know there is close alignment to the customer’s needs. We allocate most leads that are one rack or less. Or where there is interest in a fully managed service, or colocation bundled with alternative cloud based services, we seek the support of our partners to manage the lead.

Can I choose which vendor or provider I work with?

100%. Our business was built to support complete flexibility and choice. We are Australia’s only truly channel-centric data centre solutions provider, offering complete service neutrality. That means that you can choose to work with any partner or vendor you like! And our ecosystem is always growing as we continue to add enhanced capabilities and specialist services. Today, our partner marketplace comprises 660+ cloud providers, carrier networks and ICT services providers.

If there’s a solution or digital service you need, there’s a high probability that the partner or service is located within our national digital infrastructure footprint, which can be accessed by Cross Connect or via AXON (our awesome interconnection platform). If you’re not sure who is best suited to your needs, ask our team for some recommendations of partners best suited to your requirements.

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